Please read these terms carefully before booking your move with Victoria On Move.
Victoria On Move Pty Ltd is not a common carrier and accepts no liability as such. These terms and conditions govern the provision of our moving and removal services.
By booking with us, you agree to the terms outlined on this page.
When you contact us to book a move, you must provide accurate details including addresses, access information, and a list of items to be moved. We will use this information to estimate the vehicle size and time required for your move.
Please note that any estimate provided is not an itemised inventory. Final charges are based on actual time and resources used.
We have a 24-hour cancellation policy. If you need to cancel or reschedule your move, please notify us at least 24 hours before the scheduled job start time to avoid a cancellation fee.
Cancellations made within 24 hours of the scheduled move may incur a fee to cover costs already incurred by our team.
Our team will always endeavour to park safely and legally at your pickup and delivery addresses. We will not park in Clearways or other locations that may result in infringements or towing.
Any parking fees or infringements incurred during the job will be added to the final job cost. If parking restrictions at your address may cause complications, please inform us before the move so we can plan accordingly.
Clients must disclose any fragile, high-value, or unusually heavy items before the move commences. This allows us to bring the appropriate equipment and take extra precautions.
Victoria On Move reserves the right to decline to carry certain items that we deem unsafe or inappropriate, including but not limited to:
We ask that clients or a responsible person remain present throughout the move to provide instructions and confirm the placement of items at the delivery address.
Work time is calculated from the moment our team arrives at the pickup address and concludes when payment is completed, including travel to your delivery destination.
Our hourly rates are as follows:
Additional charges may apply for extra-heavy items (pianos, pool tables), stairs access, or parking fees as outlined above.
Payment is due upon completion of the job. We accept the following payment methods:
Please note that a credit card surcharge may apply when paying by Visa or Mastercard. We will advise you of any applicable surcharge before processing your payment.
We guarantee our work and include insurance with every move. Victoria On Move Pty Ltd carries:
In the event that any of your belongings are damaged during the move, we will discuss the matter with you and work toward a fair resolution, which may include repair, replacement, or compensation.
Insurance coverage does not apply to items that were not disclosed prior to the move, items that were already damaged before the move commenced, or items that clients declined our advice to pack more securely.
To ensure a smooth move, clients are responsible for:
Failure to fulfil these responsibilities may result in additional time charges or complications that are outside our control.
If you have any concerns or disputes regarding our service, please contact us as soon as possible so we can resolve the matter promptly.
These terms and conditions are governed by the laws of Victoria, Australia.